• Who Do We help?

    If you're residing in Singapore or South East Asia, seeking help for your medical needs, suddenly disadvantaged or those that had fallen through the cracks of social service, drop us a note, and let us go through your issues with you.

    How Do We Help?

    Different circumstances require different assistance, as there's no one size fits all solution. We will work with you to provide the optimum solution for your requirement either through need-based fundraising, or we can assist to refer you to the relevant authorities for your immediate assistance.
    For example, if it's for a medical emergency, funds raised will be paid directly to the medical institute; if it's for financial assistance due to suddenly disadvantaged, we will work with you to raise the amount, and dispense to you monthly, or we can help to refer you to your nearest Social Service Office for assistance.

    Are There Any Fees Or Any Admin Charges?

    No, Giveasia Kindness is a non-profit organisation, and we do not charged any any admin fees. We fundraise separately for our operation cost.

     

    However, for the crowdfunding campaign, we work with Stripe, a payment gateway, to process donations online via credit cards, so there's an admin fees charged by Stripe, and they are as follow:

    • Singapore Issued Visa and Mastercard= 1.9% + S$0.30 per transaction
    • All Other cards (Amex/Diners)= 3.2% + $0.50 per transaction
    • All transactions below S$4.00= 5% + $0.10 per transaction
    • Where the presentment currency (the currency paid by the donor) is different than the settlement currency, an additional foreign exchange fee of 2% of the transaction amount will be applied to the transaction

    Example: If there's a donation of $100 for your campaign, you will be expected to receive S$100 less S$1.90(1.9%) less S$0.30 (per transaction cost) and will received S$97.80 from Stripe, and Stripe will deduct their service fees prior to sending the nett amount to us.

     

    Payout from Stripe will usually arrive 1 week after the donation date.

     

    When Can I Expect Payment For My Campaign?

    We have a fixed payout date on the 25th of every month, so you'll expect the payment to reach you on or before 25th of the month. As we are a structured organisation, all payout has to be endorsed by minimum 2 signatories, so there will be a cut-off date between 16th to 20th of the month, depending on the availability of our Board Members.

     

    What Is The Difference Between GIVE.asia and Giveasia Kindness

    Though we're using GIVE.asia platform for all the fundraising campaign, we are 2 separate entity. GIVE.asia platform is operated by social enterprise Givola Pte Ltd, while Giveasia Kindness is a non-profit organisation, set out only to handle cases which we can verify. In other words, if we're unable to verify your request in person, at our sole discretion, we may not take up your case.

    Giveasia Kindness is the sole non-profit organisation handling all Personal Fundraiser's case exclusively. When you start a Personal Fundraiser's campaign on GIVE.asia website, it will require Giveasia Kindness approval and verification prior to allowing it to go live.

     

    How Do I Know How Much Have Been Raised?

    As we promote transparency and accountability, the fund raised for your campaign can be view live on the campaign page at GIVE.asia, or even on this website. However, do note that the fund raised is before deduction of Stripe payment gateway fees.

     

    Community Guideline

    While the list below is not exhaustive, we do not entertain such campaigns:

    • campaigns containing pornographic, sexual content, adult services of any kind
    • campaigns associated with or involving terrorist or hate group activities
    • campaigns related to drug abuse, underage tobacco and alcohol consumption
    • campaigns related to gambling, betting, lottery or raffle
    • campaigns containing hurtful, graphic, racist, sexist or any harmful content
    • campaigns involving any damage or hurt to human or animals
    • campaigns for funds that are use out of Singapore

    Giveasia Kindness has the right to remove any campaign that it believes violates the guidelines. Also, on a case-to-case basis, we will review and decide to remove any campaign which it deems questionable.

    The recipient has the responsibility to comply with the laws of Singapore.

    The recipient is responsible to ensure that he/she uses the funds for the purpose stated.

    If there are any questionable campaigns that require intervention of government or regulatory bodies, Giveasia Kindness will work with such bodies to take reasonable actions pertaining to such campaigns. If you see any questionable campaign on our platform or see a violation of our guidelines, report the campaign by dropping us an email at [email protected]

    Giveasia Kindness has the final say and at it’s sole discretion to allow or reject any campaign basing on their judgement and relevant documentations presented.

    How do I go about canceling a donation or ask for a refund?

    Unfortunately, due to our administration process, we do not allow cancellation or refund of donations on campaigns managed by Giveasia Kindness.

    What will happened to the additional funds that was raised on the campaign?

    Giveasia Kindness promotes transparency and accountability to all the donors, and we will work with the fundraiser or beneficiary on the necessary funds required, and if there's any additional funds, we will, at our sole discretion, use that to help the next person in need.

    Is my donation tax-deductible?

    Though Giveasia Kindness is a non-profit organisation, but we're not IPC nor are we a charity. Donations made to cases in Giveasia Kindness personal campaigns are generally considered to be personal gifts and are not tax-deductible. You can always check with a tax professional to be sure.